At Peninsulas, we want you to love what you purchase. If for any reason you’re not completely satisfied, we’re happy to help.

Returns and Exchanges

All regularly priced items may be returned for a full refund or exchange within 30 days of purchase. 

In-Store Purchases

1. Item(s) must be in original packaging and/or have original tags and be in an unused, unworn, and unwashed condition.
2. Must be accompanied by a receipt.
3. Refunds will be issued to the original form of payment.
   In-store returns without a receipt will be credited to a Peninsulas Gift Card at the item’s current sales price. 

Online Purchases

1. Item(s) must be in original packaging and/or have original tags and be in an unused, unworn, and unwashed condition.
2. Customers are responsible for return postage and shipping charges.
3. Refunds will be processed after items are returned to Peninsulas. Original purchase price and sales tax will be refunded. Shipping charges will not be refunded. 
4. Refunds may take 5–7 days to appear on your payment statement. Peninsulas is not responsible for any delays caused by your financial institution. 

How to Return an Item

1. Get in Touch: Email us at info@shoppeninsulas.com to request a Return Authorization Number (RA#).
2. Pack It Up: Include the RA# with the item(s) you’re returning.
3. Ship It Back: Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

**Please do not ship any merchandise to us until you have received an RA#**

In-Person Returns

Prefer to return your online order in person? Stop by our Cross Village, Michigan location during our seasonal operating months (mid-May through the end of October). Be sure to bring your order confirmation or packing slip with you!

What Can and Can’t Be Returned

Eligible Items:

• Apparel: Unworn, unwashed, with original tags.
• Non-Apparel: Unused, in original packaging, and undamaged.

Ineligible items:

• Sale, clearance, and holiday items.
• Food or perishable items.
• Vintage or antique products – these are unique, one-of-a-kind items.
  

If you have concerns about a potential return or exchange for an online purchase, please contact us with any questions. We’re happy to help!

Received a Damaged or Incorrect Item?

We’re sorry for the mix-up! Please contact us at info@shoppeninsulas.com as soon as possible, and include photos of the item and packaging so we can make it right.

Holiday Returns

We get it– holiday shopping starts early! To make things easier, purchases made between November 1 and December 31 can be returned or exchanged until January 31 of the following year. (Excludes final sale items listed above.)

FAQs

I saw an item in your store but can’t find it online. How can I purchase it?

Spotted something in-store but not on our website? No worries! Just send us a quick email at info@shoppeninsulas.com, and we’ll do our best to help you order that special item.

Can items purchased online be returned to the store?

Absolutely! If you made a purchase online, you’re welcome to return it at our Cross Village location (open mid-May through October). We’ll refund the cost of the item(s), but please note that shipping charges are non-refundable.

How does your apparel fit?

We pride ourselves on offering apparel that fits true to size. Unless noted otherwise, all sizes are unisex. For a more tailored fit, you may prefer to size down. Each item includes a size chart to help ensure you find the perfect fit.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay for your convenience.

Can I modify or cancel my order after placing it?

We work fast to get your orders out the door, but if you need to modify or cancel, just send us an email at orders@shoppeninsulas.com right away. If your order hasn’t shipped yet, we’ll do our best to help.

How should I care for my Peninsulas apparel?

To keep your Peninsulas items looking fresh, always follow the care instructions on the label. Most apparel should be washed in cold water and tumble-dried on low. Avoid excessive heat and harsh detergents to ensure your items last.

Do you offer gift cards?

Yes! We offer digital gift cards in a variety of amounts. They’re perfect for any occasion and can be easily purchased online. Click here to purchase a gift card. You’ll receive it via email with instructions on how to redeem it.

Do you ship internationally?

At this time, we don’t offer international shipping, but we hope to expand this service in the future!

Will you share my email address with other businesses?

Not at all! We respect your privacy and will never share your email address with third parties.

Do you offer any discounts or loyalty programs?

We occasionally offer promotions and discounts to our loyal email subscribers. Sign up for our newsletter to stay in the know and be the first to hear about them!

What is Peninsulas doing to support sustainability?

We are committed to sourcing high-quality, long-lasting products and continuously exploring ways to reduce our environmental impact, all while staying true to our core values.

Shipping and Deliveries

All items ordered from Peninsulas will be shipped using the United States Postal Service (USPS).

Sure, there are other delivery companies with fancy uniforms, flashy trucks, and all the bells and whistles, but the whole “snow nor rain nor heat nor gloom of night” credo really hits home for us. Rest assured, your packages will be in good hands.
Orders of in-stock merchandise will be processed and shipped within 4-6 days of receipt. If your order is placed after 12:00 p.m., Monday through Friday, we will begin working on your order will be processed the next business day.

We do not process orders or ship on Saturdays, Sundays or major holidays.
You will receive a confirmation email with shipping information once your order has shipped.

We do not offer international shipping at this time.

Out of Stock and Back-Ordered Items

We do our best to keep featured merchandise in stock, but occasionally, certain items may sell out. If an item you’ve ordered is out of stock or on backorder, we’ll notify you via email with an expected ship date. If you’d rather not wait, you can cancel the item or order by emailing us at orders@shoppeninsulas.com.