Returns & Exchanges

We hope it never comes to this, but if, for any reason, you are not happy with your purchase, please let us know  and we’ll do whatever we can to make it right.

How to return or exchange an eligible* item:

  1. Email us at info@shoppeninsulas.com and let us know what the issue is, and we’ll get back to you within 2-3 business days with an RA#.  (In the event of a return or an exchange, please don’t mail anything back until we’ve given you a Return Authorization Number (RA#).
  2. Once you have received an RA#, return the unused items with the original tags to the address provided with your RA#. Refunds will be processed with 48 hours of receipt. Refunds will be processed to the original method of payment. Cash sales will be refunded in the form of a check. The  time to receive credit card refunds may be affected by your bank.
  3. Exchanges will be processed with 48 hours of receipt. If an item is out of stock, we will contact you to provide timing on your replacement item(s).
Of course, we welcome returns in person. Which means, items purchased online can be returned to the Berkley, Michigan store. Only the cost of the items will be refunded, not the cost of shipping.
*Eligible Items:
  • Clearance items are not eligible for return / exchange.
  • Unfortunately, we are unable to accept returns on exchanges on vintage or antique products. These are unique, one-of-a-kind items.
If you concerned about a potential return or exchange of an online purchase, please contact us with any questions you may have and we will be happy to help.

 

FAQs

I saw an item in your store but can’t find it online, how can I purchase it?
Just contact our store directly at (248) 268-4828 to place the order and we’ll ship it to you.

 

Can items purchased online be returned to the store?
You bet. But please note, only the cost of the items will be refunded, not the cost of shipping.
How does your apparel fit?

Our apparel is designed with vintage blends and slimmer fits when compared to traditional garments. Women’s shirts, in particular, run snug. So, if in doubt, order a size up.

 

Do you ship internationally?

We do not offer international shipping at this time.

 

Will you share my email address with other businesses?

Absolutely not. Peninsulas respects your right to privacy.

 

Shipping & Deliveries

All items ordered from Peninsulas will be shipped using the United States Postal Service (USPS).

Sure, there are other delivery companies with fancy uniforms, flashy trucks, and all the bells and whistles, but the whole “snow nor rain nor heat nor gloom of night” credo really hits home for us. Rest assured, your packages will be in good hands.

Orders of in-stock merchandise will be processed and shipped within 4-6 days of receipt. If your order is placed after 12:00 p.m., Monday through Friday, we will begin working on your order will be processed the next business day.

We do not process orders or ship on Saturdays, Sundays or major holidays.

You will receive a confirmation email with shipping information once your order has shipped.

We do not offer international shipping at this time.


Out of Stock & Back-Ordered Items

While we make every effort to have featured merchandise in stock, we occasionally run out of certain items. If we are out of stock, or expecting a back-order on an item that you’ve ordered, you will receive an email notification with an expected ship date. If you do not want to wait for the item, you can cancel the order by emailing us at orders@shoppeninsulas.com